WELCOME TO SRMS SUPPORT
Our team provides efficient assistance for your SRMS products. With online support services and engineers around the globe, you can rest assured that you’ll receive assistance wherever you are, whenever you need it.
TROUBLESHOOTING
Staying with Customer All The Way
SRMS is committed to providing high-quality products and trouble-free ownership. We pride ourselves on the performance and stability of our solutions. Nevertheless, there may still be situations when things don’t work quite as expected. If so, these troubleshooting guides might help you solve the problem.
Video
Discover our video tutorials and get help with installation and configuration issues.
Tools
Download useful tools, or updated firmware for your SRMS product solutions.
FAQ
Find your answers among the most frequently asked questions.
Technical Note
In our libray, you can find more technical papers or SRMS product manuals.
SELF SERVICES
Videos & Tutorials
Discover our video tutorials or solution introduction in our YouTube channel, and get help with installation, configuration or operatio issues.
All Videos
SRMS - Circular economy for Hard Drive.
SRMS - Circular economy for Hard Drive.
ORS Operation
CDSS, Cold Data Storage Solution
20220908 IDSS en
SELF SERVICE
Frequent Asked Questions
Find questions that most people asked
ONLINE RESOURCES
Tools
Taking advantage of these useful tools to help you on decision making for your business
IN-DEPTH INFORMATION
Technical Note
See the industry standards, white paper, user manual, certificate, and reports
NIST Standards
Guidelines for Media Sanitization
Data Sanitization Report
Click to review and download
DoD Whitepaper
Click to review and download
ADISA Claim Test Report
Click to review and download
TECHNICAL CONTACT
Write to Us!